Sony: credit card details may have been compromised

Here’s an update on the PlayStation Network intrusion, for those readers who can’t read it on Stuff when using their mobile devices.

Sony has brought in an outside security company to do a a “full and complete” investigation following the breach of its PlayStation Network.

Sony’s blog has a Question and Answer update on the PlayStation Network outage that has phone numbers to ring if you have concerns over compromised personal details. You can find it here. The number to call in New Zealand is (09) 415 2447.

VG247 reports that Sony, after learning of the intrusion, began to “enhance security and strengthen our network infrastructure by rebuilding our system” in order to provide consumers with “greater protection,” of personal information.

The firm’s investigation indicated that all PlayStation Network and Qriocity accounts “may have been affected” by the security breach and there is the “possibility” that all users’ information could have been compromised. In order to inform customers of said breach, it is sending out emails to all registered PSN users.

On its blog, Sony said: “We believe that an unauthorised person has obtained the following information that you provided: name, address (city, state/province, zip or postal code), country, email address, birthdate, PlayStation Network/Qriocity password, login, password security answers, and handle/PSN online ID.”

VG247 says that so far Sony has not received any reports of customers’ personal information being used in a nefarious manner but advises users to monitor their credit card billing activity closely.

The only credit card details I had used on the PSN was a work-issue credit card when I played DC Universe Online, but I cancelled the account about three weeks ago. I’ll be keeping a close eye on events, though, but plan on changing my account password and other crucial details today, just to be safe.

Has anyone made steps to change their PSN account details on learning of the situation or contacted their bank over their credit card?

PlayStation Network outage

Here’s the post from today’s Game Junkie blog on Stuff, just in case you have trouble viewing the original on a mobile device (as one dear reader informed me).

Update:  Sony have released another statement about the breach and said that personal information such your identity, date of birth and credit card information may indeed be compromised, and you should be on the look out for any form of identity theft. You can read the full release here (thanks to VG247)

PlayStation Network compromised

Anyone trying to connect to the PlayStation Network over the Easter break would have had a bit of trouble. It’s been offline for the past five days due to an “external intrusion”.

Just in time for the Easter long weekend, the PlayStation Network struck problems late last week, and on April 21, Patrick Seybold, Sony’s senior director of corporate communications and social media, announced on its official blog that “While we are investigating the cause of the Network outage, we wanted to alert you that it may be a full day or two before we’re able to get the service completely back up and running. Thank you very much for your patience while we work to resolve this matter. Please stay tuned to this space for more details, and we’ll update you again as soon as we can.”

Sony decided to take the network offline and rebuild it rather than compromise its security. PlayStation users trying to log in to the network were confronted with a 80710A06 error. Games were still able to update if necessary, though.

Personally, I can see where they are coming from given that credit card details and the like are stored on the network’s servers. This morning, Ars Technica reported that Satoshi Fukuoka, a spokesman for Sony Computer Entertainment in Tokyo, spoke with PCWorld and claimed the company “has not yet determined if the personal information or credit card numbers of users have been compromised, but that Sony would promptly inform users if it found that was the case.”

At 9.15 last night, when I tried to log on, I got a “PlayStation Network is undergoing maintenance” message. I haven’t tried this morning but clearly this is a major problem for Sony.

For you PlayStation 3 owners out there, has the length of the network outage dented your faith in the robustness of the Japanese gaming company’s PlayStation Network or do you think Sony has done the right thing by shutting down the network and rebuilding it from the ground up?

In other news, Nintendo has announced that its new console, codenamed Project Cafe, will be playable at this year’s E3 convention in Los Angeles in June, and be released in 2012. VG247 reports that one of the rumours doing the rounds is that the controller will have a touch screen.

Now that it has been confirmed, what are your thoughts – especially if there is a screen in the controller (if so, it’ll end the fight over the TV – just turn on the console and use the screen on the controller!).

Down and out? Sony's PlayStation Network has been out of action since late last week.